Refurbished phone means it has been previously owned and professionally restored to meet high standards of quality and performance.Each single phone we sell online is reconditioned with original components from our certificated technicians.Qdaten team will thoroughly inspect, repair, and test each product, replacing components as needed to ensure it performs as good as new. With refurbished phone, you get a product that looks and works excellently at a fraction of the cost of a new counterpart.

Quality is top priority at Qdaten. As a day-to-day device whether its personal use purpose or wholesale business will go through a thorough refurbishment process that includes up to 37 steps, covering hardware, software, and overall functionality. Technicians replace any part that must meet Qdaten’s high standards, ensuring reliability and optimal performance. After testing, each product is cleaned and sanitized, making it ready for use.

As we know, all the phones from Qdaten are original with brand name on them without original trademark permission. So we just only can use DDP service(Delivered Duty Paid) with shipment.Usually it will take 12-15 days to reach you after we ship out. Because original brand phones are entirely different from regular commodities,the options of shipment with them are quite few, we are unable to use DHL/UPS/FEDEX directly due to customs` problems unless receivers are able to process customs clearance their own.

Ensure our customers receive their packages successfully,our professional forwarder company works on transportation specially.There are two phases about transportation as follow:

Firstly,shipment from us to destination’ customs,during this period the tracking info only can be tracked from our internal system. Our associated customs clearance broker is responsible for customs clearance.

Secondly,the tracking number we offered can be tracked online once the shipment handed over to your local courier and provide door-to-door delivery at the last. For local delivery courier, we might work with DHL,UPS or post office system.

To personal user,we will use UPS or Singapore Post.The user is able to order at www.qdaten.com directly since it has been integrated with shipping fee calculating system.

Because original brand phones are entirely different from regular commodities,the options of shipment with them are quite few. Moreover,some countries or areas dont allow electronics with batteries enter into their territory with their customs regulations. Luckily you can place order online without trouble when you are entering your country name while the shipping options and charges pop out. Or else you can not place order online directly.

Usually, we provide a 6-month of warranty to our refurbished phones. We will not offer free after-sales service with man-made issues such as screen broken or physical damage. The buyer had better make inspection to each single phone while you sign the package. Please deliver us photos or videos about defects in time if there are any issues. Since this is a cross-border transaction, we aim to Save time and cost for seller and buyer by providing multiple after-sales solutions:
Ⅰ. We send spare parts with the buyer’s next order for your local repair service;
Ⅱ. If the buyer would like to fix it at their local place, my company will share or pay the charges;
Ⅲ. Return the defective phone for repair or fixing service; Please contact our sales for our Hong Kong address details. The buyer needs to send us tracking info once they arranged the delivery. Once repaired by technicians, our service team will return the device promptly.

Qdaten mainly used two steps to control the quality as follow:

Selection
We have done thorough research on the sources of used phones. As we know, most second-hand phones in the market are of poor quality even though appearance of them looks like new sometimes. For newcomers, it might result in your financial loss and wasted time. Worse still, some people may be scammed by sellers. At Qdaten, we take sourcing seriously, our team excels at selecting high-quality second-hand phones. We strictly reject repaired phones, especially those with motherboard repaired.

Refurbishment Processes
Some customers are cautious about refurbished phones because most of suppliers use inferior components to refurbish used phones so that they can gain more profit. This approach can ruin a company`s reputation and undermine long-term business. Which is unable to help the business consistently. Qdaten realized this issue years ago and committed to using original components to replace the defective parts even if we will lose some money. This commitment explains why Qdaten’ prices may be slightly higher than some competitors’, but our quality is significantly more reliable.

Qdaten provide the following instructions with their rich experience to resellers or distributors who intend to work with Qdaten

⓵Clarify specific model you need with details like color, quantity to each model and also the memory of the phone;

⓶We will offer the best prices specifically. Once the prices confirmed between us. Please provide us consignee`s information:Name/Complete Address/Post Code/Email/Phone number will be used for international transportation;

⓷We will make one official proforma invoice for you or draft trade assurance order through our Alibaba store as well;

⓸The buyer make the payment by Bank Transfer or Alipay or pay through our alibaba store and my team will start preparing the order once the payment is completed;

⓹Usually it take 3-5 days for preparation since the quality inspection need time,meanwhile we will keep buyer update by real-time photos and videos when the PO is ready for shipment;

⓺Our partner forwarding company will process the international transportation after they collect the packages from us. And send the buyer`s tracking details accordingly;